Director of Operations (Hostels Global) – Bangkok Based


Job Title: Director/VP of Operations
Reporting Line: President
Workplace location: Bangkok Head Office with occasional travel

Job Purpose
The Director/VP of Operations is responsible for the overall hostel performance and performance management of hostel managers in the allocated region. Main tasks include staff training in all hostels Thailand wide and internationally when applicable due to expansion.

Key Responsibilities
The Director/VP of Operations is responsible for everything from negotiations, budgeting, and purchasing. They’re especially skilled at developing long-term operational strategies, working closely with senior management to meet company objectives.

  • Collaborate with executive-level management in the development of performance goals and long-term operational plans
  • Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
  • Set strategic goals for operational efficiency and increased productivity
  • Work with project managers in the development of financial and budgetary plans
  • Analyze current operational processes and performance, recommending solutions for improvement when necessary

Staff Training and Management

  • Train the Cluster Manager and Operations Manager
  • Ensure team morale and motivation
  • Request feedback and ideas from each team member
  • Conduct performance evaluations

Sales and Marketing

  • Creating and advertising promotions
  • Seeking out and contacting groups about accommodation
  • Liaising with tour operators

Human Resources

  • Maintain files on all team members
  • Facilitate conflict resolution between staff members

Quality Control

  • Outline standards of quality and devise a method to measure and evaluate each one
  • Conduct regular audits to ensure quality

Business Development and Strategy

  • Follow trends in the hostel industry
  • Ensure that the hostel identifies and meets the changing needs of guest
  • Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives
  • Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
  • Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
  • Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs
  • Uphold organization policies and standards, ensuring legislative regulations are followed
  • Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment
  • Skills and Qualifications
  • Bachelor’s degree in business administration or related field
  • 10+ years senior leadership role in the appropriate field
  • Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
  • Proven ability to plan and manage operational process for maximum efficiency and productivity
  • Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
  • Strong working knowledge of industry regulations and legislative guidelines

Knowledge and experiences

Required Skills

  • strong leadership skills
  • creative, outgoing, loves to be in the center of a party
  • must be courteous, a good problem solver, and must have excellent verbal and non-verbal communication skill
  • must also have up to date information of the care service framework, contractual framework, and other available services


  • possess a bachelor’s degree in business or management, hotel and hospitality management and travel, tourism or leisure studies
  • must have certification in staff and hostel supervision (desirable)


  • previous work experience in a Hostel is a plus
  • previous junior hotel experience is a plus

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